401. Creating a Five Star School Experience: Featuring Nathaniel Provencio
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RSS Feed What does it feel like to be a student, staff member, or family walking into your school? And does that experience reflect the values your school says it stands for?
In this episode of Aspire to Lead, Joshua Stamper sits down with educator, leadership consultant, and author Nathaniel Provencio to explore a question that deserves more attention in education. Is customer service and experience getting lost in our schools? Drawing from his book, Five Stars, Nathaniel explains why exceptional service goes beyond a friendly greeting and begins with how leaders support their staff, build trust, and create meaningful connections with families.
Together, they discuss the everyday interactions that shape a school’s reputation, from front office welcomes to parent meetings and difficult phone calls. Nathaniel shares why leaders must recognize their own blind spots, model effective communication, and rehearse challenging conversations rather than wait for conflict to happen. He also offers a practical faculty meeting activity that helps teams identify what outstanding service looks like and turn those ideas into action.
About Nathaniel Provencio Nathaniel Provencio is an award-winning educator, national speaker, and school leadership coach with more than 25 years of experience. A former principal and associate superintendent, he is the author of two Solution Tree books, including Five Stars. Nathaniel helps educators build collaborative teams and create exceptional school experiences for students, staff, and families. He is also a TEDx speaker and co-host of The Community Connection podcast. Follow Nathaniel Provencio- Website:www.provenprincipalllc.com
- Instagram: @nateprovencio
- YouTube: @TheCommunityConnection
https://www.amazon.com/Five-Stars-Leadership-Improvement-Partnerships/dp/B0H3VV5VYN?crid=1711941CD7HC1&dib=eyJ2IjoiMSJ9.z8iiNmp6tafPQ86RKlgm67Wk-w9gTE0ErHrvuur_aYTl46gGk69icK9q6YhXAm-6F9RfwI3ljXXimyUoGcgYXe1f8SKsRTtCoEt63xF0qeMUQ5HQjyCBPI5i2tZgwtMdyyauuPJYCJFpQSwAE8hHHOgq8XxaudE1owQ5FtWqdgU4RnXAhY5GiIQBprfibgVcc7x65gjqbZduj7yUeseYPV_YNPwdPjevyUbC-8MDBts.VJ7bBJfNStt34fEnruU0pgC7eLaP4lfs3F8YIMSBlrg&dib_tag=se&keywords=five+stars+book&qid=1792986764&sprefix=Five+Stars+%2Caps%2C174&sr=8-1&linkCode=ll2&tag=aspirewebsite-20&linkId=88e5001ea18bffe953fb492b042f8bcf&language=en_US&gaOptInStatus=true&ref_=as_li_ss_tl
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